- A natural, gentle conditioner that looks after your hair and your scalp
- Made with natural oils like Jojoba and Olive Oil to hydrate hair
- Free from silicone-based ingredients that can build up and weigh hair down
- Milk Protein helps protect hair fibres and revitalizes its natural protective layer
- We use a phthalate-free fragrant oil so you can have beautiful smelling hair
- Piroctone Olamine helps maintain and control the microflora of the scalp
Our Cream Conditioner is one of our most popular products. It was made to complement our Milk Shampoo that was originally made for a family member who had a scalp so itchy they went to bed with olive oil on their scalp and cling wrap around their head. While shampoo cleans the hair and scalp, we feel it’s important to follow it with a natural conditioner that doesn’t coat or irritate the scalp.
Most conditioners are made using silicone-based ingredients (usually big words that end with –cone) that coat the hair in something slippery, making it feel silky and smooth. They do a great job of making the hair feel hydrated and easy to detangle. The problem we find with silicone is that it can build up on the hair over time, making it feel heavy and limp. This usually results in a need for a different type of shampoo to get rid of the buildup caused by these types of conditioners.
Instead, we wanted to make a creamy conditioner from natural oils that won’t build up on the hair and actually penetrate and hydrate the hair instead of just making it feel nice for a while. Using natural ingredients is not only better for your hair and scalp, it’s also much better for the environment. Ever think about what happens to your wash products after they go down the drain? Silicones and other synthetic ingredients don’t break down into their natural component easily in the water system.
One thing we hear a lot about our conditioner is how lovely the smell is. We couldn’t agree more. For this, we sourced a phthalate-free fragrant oil so you can have beautiful smelling hair without the sensitivity. It’s also super popular with you ladies with curly hair to help keep them under control. Some even use it to wash their hair instead of shampoo. Just Google “the no poo method” to learn more.
Delivery & Returns
Delivery options available:
- Royal Mail 48 Tracked is £2.99 per order and they aim to deliver within 2 – 3 working days. Tracked to delivery point.
- Royal Mail 24 Tracked is £3.99 per order and they aim to deliver the next working day. Tracked to delivery point.
- All orders over £35 are delivered free of charge via Royal Mail 48 Tracked.
Postage and packing costs
Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the delivery option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.
We offer the following postage options via Royal Mail:
Royal Mail 48 Tracked is £2.99 per order and they aim to deliver within 2 – 3 working days. Tracked to delivery point.
Royal Mail 24 Tracked is £3.99 per order and they aim to deliver the next working day. Tracked to delivery point.
All orders over £35 are delivered free of charge via Royal Mail 48 Tracked.
Purchasing in bulk/high unit volume
Please note that when purchasing high unit volumes of single lines (6+ units) that delivery promotions are null and void. This is as a result of high unit volume orders not being able to be dispatched via our normal third-party fulfilment. As a result, for any excessive bulk orders of single lines we will contact you directly regarding your order to discuss more accurate delivery costs for your purchase.
Delivery of orders
Please note: In adverse conditions your order(s) may be delayed.
Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order has been dispatched, you must notify us and we will investigate the incident, provided you cooperate with the investigation.
We hope you will be happy with any items you have ordered from us, but if you’re not entirely satisfied, please look at our returns policy below.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the items. Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on return of part orders.
Items must be returned in the same condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.
How to return items
You can return your unwanted them by post within 14 days of notifying us that you wish to return your items. Please ensure that you post your item(s) and include your original delivery note. You may also want to include the order number and your contact details in case we need to contact you about your return.
Returns by post
To return items by post please repackage them carefully and return them to:
Online order returns, Whitworth Pharmacy, 2C Atkinsons Way, Foxhills Industrial Estate, Scunthorpe, North Lincolnshire, DN15 8QJ
Please obtain a “Proof of Postage” which you can ask for any Post Office Counter.
Damaged and faulty items
The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge. If the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges.
This does not apply to items that have failed due to wear and tear. You may have additional manufacturer's warranties with some products, such as electrical items, giving you additional rights. Please check these carefully.
If you believe any of the items you have ordered to be damaged or faulty, please contact our Customer Services team. Either email firstname.lastname@example.org or call 01724 846448 and select option 7 during our opening hours (Monday-Friday 9am-5pm) and we will advise you how to return the items.
Your refund will be processed once we receive your returned items. Refunds are credited to the original card or account you paid with and will take five to seven working days to be credited to your account, depending on your card provider.
We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on return of part orders.
Unfortunately we cannot provide a refund on items that cannot be resold such as makeup, sanitary products, hair brushes, hair accessories and such like items. If you are unsure if your item can be returned please contact us for support.
Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.
These terms are in addition to our standard terms & conditions of sale.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.